Grand

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Grand Reflections Shipping/Ordering Policy

Version 04/30/2007

Products offered at this site are only available for delivery within the continental United States, Alaska, Puerto Rico, Canada, and Mexico. Shipping rates are higher for packages sent outside of the continental United States. Orders shipped to destinations outside the U.S. are subject to all applicable customs charges which will be in addition to your order. These charges are collected C.O.D. by UPS.

Orders are processed Monday through Friday 8am - 5pm CST. In stock items will be shipped within three business days. You will be contacted by e-mail if your order cannot be filled completely within three days. Products are shipped via UPS ground and may require 7-10 business days for delivery. UPS Next Day Air delivery service is available at an additional cost. UPS Next Day Air service is based on the date your order is filled, not the date your order is placed. Orders are filled in 72 hours, then shipped via UPS Next Day Air. Packages shipped to Alaska are shipped via UPS Next Day Air or UPS 2nd Day Air. This is the only service UPS offers to Alaska. Weekend delivery is not available. Packages cannot be shipped to a post office box.

Products no longer or currently unavailable may be substituted with similar products of equal or greater value at the discretion of Grand Reflections. Attempts will be made to notify customers of such actions prior to be performed.

FREE SHIPPING only applies to orders shipped to the continental United States. All other orders will incur shipping charges based on the location the product or products are being shipped.

If additional shipping costs are required for shipments outside the U.S., our customer service department will contact you by e-mail.

Also view our Return Policy